What To Do In An Armed Robbery?

Thankfully, the chances of us getting caught up in an attempted armed robbery are relatively slim.

However, if you work in a customer-facing role in a bank, other financial institution, or retail, then the risks are increased.

Knowing what to do during an armed robbery can ensure you remain safe, that the impact of the robbery is reduced, and the chances of a successful investigation and prosecution are vastly improved.

1. Remain calm and speak directly

When considering what to do in a bank robbery, remaining calm might sound as if it’s easier said than done.

Frontline staff should undergo training to help them in high-pressure scenarios, enabling them to remain grounded and recognise the situation in which they find themselves.

The robbers will make demands, which should be met, and their instructions calmly repeated back to them.

For example, simple statements such as: “You want the money in my wallet (or cash register) and I’m going to hand it to you now.”

The robbers themselves are likely to be agitated and in a hurry, so it’s essential to remain as calm as possible and to not make the situation worse.

2. Don’t fight back

In a fast moving, adrenaline-driven situation there may be a temptation to try and be a hero.

This is nearly always a bad idea. Don’t fight back. Remain calm and carry out the requested instructions.

If the robbers have a weapon, consider it real and they’re willing to use it.

3. Pay attention to your surroundings

Knowing what to do in an armed robbery not only keeps you and your colleagues safe, but it can also help any subsequent investigation and prosecution later on.

Once you’ve handed over the money, move away discreetly and alert your coworkers if it can be done safely.

Don’t make any sudden movements and try to take in as much information from your surroundings as possible.

4. Pay attention to the robber

It’s likely the robber’s face will be hidden, but take note of their height, build, voice and how they move. Do they have any distinguishing marks or scars?

Most robbers want to be in and out as quickly as possible, so stay observant but never make it obvious you’re gathering information about their appearance.

While it may be tempting to take photos, it’s not advisable.

5. Don’t take action until they leave

Pressing the alarm or contacting the police should only be done when the robbers have left the building.

Once they have, lock the premises, and don’t allow any witnesses to leave.

Any notes passed by the robber should be retained, and care taken not to disturb the scene too much.

Prevention is better than cure

Knowing what to do in a bank robbery can help to ensure the safety of employees and the public, as well as increasing the likelihood of the incident being successfully investigated.

Preventative measures can reduce the risk of incidents occurring in the first place.

Bullet-resistant security screens can act as a visual and physical deterrent against robbers by creating a physical barrier that repels physical, armed, or liquid-based attacks.

At Safetell, we’ve provided numerous public and private organisations, from retailers to banks and government buildings, with custom security solutions that provide added protection during armed robberies.

Contact us to find out how we can increase your security and reduce the risk of robbery.